Kelley Steven-Waiss

Kelley Steven-Waiss is a Chief Transformation Officer at ServiceNow, helping our customers drive digital and workforce transformations. She previously served as Head of Workforce Innovation Products at ServiceNow and was the Founder & CEO of Hitch Works Inc., an internal talent mobility and skills AI platform acquired by ServiceNow in June 2022.

Kelley graduated from the University of Arizona with a degree in Journalism and brings more than 30 years of executive management experience, with 13 years as a Chief Human Resources Officer in technology. She serves on the board of FormFactor, Inc. (NASDAQ: FORM) and is Chair of the Compensation Committee and a member of the Nominating and Governances Committee. She was the prior Chairman of Alearn where she led the merger and transition of Alearn into the Silicon Valley Education Foundation. 

She is a leading voice and thought leader in the HR technology community, Kelley is also a published author of two books—”Valley Girls: Lessons of Female Founders in the Silicon Valley and Beyond” and, co-author of The Inside Gig: How Sharing Untapped Talent Across Boundaries Unleashes Organizational Capacity. 

Kelley is a Forbes HR Council Member and Contributor, and a sought-after speaker on the topics of the future of work, the future of HR, and digital transformation. She was named one of the Most Influential Corporate Board Directors in 2019 by WomenInc. and received the YWCA’s Tribute to Women Award in 2020. Kelley is married and the mother of four children.